Frequently Asked Questions
Investment FAQ’s
Do I have to use The Claims Shop to make a claim?
No! There’s no obligation to use our services, and you’re free to pursue your own claim in your own time. Here are the links to the organisations you may need to liaise with in order to make your complaint:
- The Financial Services Compensation Scheme (FSCS)
- The Financial Ombudsman Service (FOS)
- The Pensions Ombudsman (PO)
How much do you charge?
Our fees are set by the Financial Conduct Authority. For successful claims we charge the following variable fees:
- Claims resulting in £1 to £1,499 in compensation, we charge 30% plus VAT with a maximum charge of £420 plus VAT
- Claims resulting in £1,500 to £9,999 in compensation, we charge 28% plus VAT with a maximum charge of £2,500 plus VAT
- Claims resulting in £10,000 to £24,999 in compensation, we charge 25% plus VAT with a maximum charge of £5,000 plus VAT
- Claims resulting in £25,000 to £49,999 in compensation, we charge 20% plus VAT with a maximum charge of £7,500 plus VAT
- Claims resulting in £50,000 and over in compensation, we charge 15% plus VAT with a maximum charge of £10,000 plus VAT
How long will my claim take?
Unfortunately due to the complex nature of financial claims we can’t give you a definitive timescale. We have had successful claims in as little as 24 weeks, and some have taken as much as 52 weeks. It really does depend on the complexity of the claim.
What is an IFA?
Independent Financial Advisers or IFAs are professionals who offer independent advice on financial matters to their clients and recommend suitable financial products from the whole of the market. The term was developed to reflect a United Kingdom (UK) regulatory position and has a specific UK meaning, although it has been adopted in other parts of the world, such as Hong Kong.
What is a SIPP?
A Self-Invested Personal Pension (SIPP) is the name given to the type of UK government-approved personal pension scheme, which allows individuals to make their own investment decisions from the full range of investments approved by HM Revenue and Customs.
What is a SIPP provider?
A SIPP Provider is the company who “manages” your SIPP pension for you.
Mortgage FAQ’s
Do I have to use The Claims Shop to make a claim?
No! There’s no obligation to use our services, and you’re free to pursue your own claim in your own time. Here are the links to the organisations you may need to liaise with in order to make your complaint:
- The Financial Services Compensation Scheme (FSCS)
- The Financial Ombudsman Service (FOS)
- The Pensions Ombudsman (PO)
How much do you charge?
Our fees are set by the Financial Conduct Authority. For successful claims we charge the following variable fees:
- Claims resulting in £1 to £1,499 in compensation, we charge 30% plus VAT with a maximum charge of £420 plus VAT
- Claims resulting in £1,500 to £9,999 in compensation, we charge 28% plus VAT with a maximum charge of £2,500 plus VAT
- Claims resulting in £10,000 to £24,999 in compensation, we charge 25% plus VAT with a maximum charge of £5,000 plus VAT
- Claims resulting in £25,000 to £49,999 in compensation, we charge 20% plus VAT with a maximum charge of £7,500 plus VAT
- Claims resulting in £50,000 and over in compensation, we charge 15% plus VAT with a maximum charge of £10,000 plus VAT
How long will my claim take?
Unfortunately due to the complex nature of financial claims we can’t give you a definitive timescale. We have had successful claims in as little as 24 weeks, and some have taken as much as 52 weeks. It really does depend on the complexity of the claim.
Registrations
The Claims Shop is the trading name of Legal Force Limited. Legal Force Limited, 4 Pedlars Walk, Ringwood, Hampshire, BH24 1EZ, is registered in England (Company No 09193397). Legal Force Limited is authorised and regulated by The Financial Conduct Authority, authorisation number FRN 832751, recorded on the FCA’s website http://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Legal Force Limited is registered with the Information Commissioner (ICO) Registration Number ZA243591.
Useful Documents
(The following documents will need you Adobe PDF reader installed)
Cancellation Policy
Terms Of Business
Service Summary
(The following documents are The Claims Shop web pages)
Website Terms of Use
Cookie Policy
Privacy Policy
Complaints
Contact Details
4 Pedlars Walk
Ringwood
Hampshire
BH24 1EZ
Telephone: 01425 517350
Email: info@theclaimsshop.co.uk
Please Note: Calls to this telephone number may be recorded to ensure that we, Legal Force Limited, comply with all regulatory procedures, training purposes and quality monitoring.
Please Note
You can do the claim yourself directly to the adviser or pension company for no charge. You can also approach the Financial Ombudsman Service and Financial Services Compensation Scheme for free if you wish for them to review your case, providing you have approached the adviser or pension provider first, and it falls within their remit.